Refund Policy
Last updated: May 4, 2026
1. Merchant of Record
Payments for The Scorify subscriptions are processed by Paddle.com Market Limited ("Paddle") acting as the authorised reseller and Merchant of Record. The contract for the purchase of access to the service is therefore concluded with Paddle, and refunds are processed by Paddle. The terms below add to (and never reduce) the rights you have under the Paddle Buyer Terms available at https://www.paddle.com/legal/buyer-terms.
2. EU / EEA / UK 14-Day Right of Withdrawal
If you are a consumer based in the EU, EEA or UK, you have a statutory right to withdraw from the purchase within 14 days of the transaction date for any reason and receive a full refund. Important exception for digital services: by starting to use, download, stream or otherwise benefit from the service during this 14-day window, you expressly consent to immediate performance and acknowledge that you lose the right of withdrawal once you have done so. This mirrors clause 4 of the Paddle Buyer Terms.
3. 30-Day Discretionary Money-Back Guarantee
On top of any statutory rights, we offer a 30-day discretionary money-back guarantee on the first paid subscription period for new customers. If the product does not meet your needs, contact us within 30 days of the initial charge and we will instruct Paddle to issue a full refund — no further questions asked for first-time purchases.
4. Subscription Cancellation
You may cancel a subscription at any time, with effect from the end of the current billing period — you will not be charged again after cancellation. Cancellation is available either inside your account settings, via the Paddle buyer portal at https://paddle.net, or by replying to any Paddle receipt email. Cancelling does not in itself trigger a refund of the current period; any partial refund is governed by sections 2 and 3 above.
5. Eligibility
Refund eligibility distinguishes three cases: (a) statutory withdrawal under section 2 — always honoured if conditions are met; (b) the discretionary 30-day guarantee under section 3 — applies to first-time paid plans purchased through our checkout; (c) renewal periods, usage overages, add-ons and credit packs — reviewed case by case. Refunds are not normally issued for partial-month usage on renewed periods, accidental renewals reported more than 30 days late, or accounts terminated for breach of the Terms of Service.
6. How to Request a Refund
You have two channels and either is sufficient: (a) email support@thescorify.com with your account email, the Paddle order ID (visible on your receipt), the purchase date, and a brief reason — we will instruct Paddle to issue the refund; or (b) contact Paddle directly via https://paddle.net or help@paddle.com referencing your order. We aim to acknowledge requests within two business days.
7. Processing & Settlement Time
Approved refunds are issued by Paddle to the original payment method (card, PayPal, Apple Pay, Google Pay, bank transfer, etc.). Paddle typically settles refunds within 3–5 business days; the time it takes for the funds to appear on your statement depends on your card issuer or bank and may take up to 10 business days. Refunds are issued in the original transaction currency.
8. VAT / Sales-Tax Refunds for Businesses
If you purchased as a business and were charged VAT, GST or local sales tax that should not have applied (for example because you supplied a valid tax ID), Paddle can issue a tax-only refund within 60 days of the transaction date upon receipt of valid tax documentation. Submit the tax ID and any supporting evidence via https://paddle.net or to help@paddle.com.
9. Chargebacks & Disputes
Please contact us — or Paddle directly — before filing a chargeback with your card issuer; refund and dispute requests handled this way are typically resolved much faster than a chargeback. Where Paddle reasonably believes a chargeback constitutes fraud or abuse, access to The Scorify may be suspended while the dispute is investigated, and revoked if fraud or abuse is confirmed.
10. Contact
Refund or billing questions: support@thescorify.com (Thescorify support, fastest path) or help@paddle.com / https://paddle.net (Paddle, the Merchant of Record). Postal address and additional Paddle contact details are listed in the Paddle Buyer Terms at https://www.paddle.com/legal/buyer-terms.