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IT Support Technician interview questions: the 8 to ask
An IT support technician helps users and resolves their hardware and software issues.
- 1.A user can't log in: which steps do you follow?
- 2.How do you prioritise several urgent tickets?
- 3.How do you explain a fix to a non-technical user?
- 4.How do you handle an unhappy user?
- 5.What do you document after fixing an incident?
- 6.When do you escalate a ticket?
- 7.How do you prepare a laptop for a new starter?
- 8.Tell me about a problem you solved creatively.
Tip: for every answer, ask for a concrete example (situation, action, result). An answer without an example is worth half.
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