Customer Success Manager interview questions: the 8 to ask

1. 1.How do you spot a customer at risk of churning?
2. 2.How do you structure a successful onboarding?
3. 3.How do you handle a very unhappy customer?
4. 4.How do you lead a customer to upgrade?
5. 5.Which health metrics do you track?
6. 6.How do you escalate a customer need to product?
7. 7.How do you manage 50 accounts at once?
8. 8.Tell me about a customer you saved.

Tip: for every answer, ask for a concrete example (situation, action, result). An answer without an example is worth half.