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ServiceNow Consultant interview questions: the 8 to ask

A ServiceNow consultant deploys and adapts the platform for IT and business service management.

  1. 1.How did you set up a change management process?
  2. 2.Business rule or client script: when do you use each?
  3. 3.How do you integrate ServiceNow with an external tool?
  4. 4.How do you handle version upgrades?
  5. 5.How do you build a useful service catalogue?
  6. 6.How do you measure IT service quality?
  7. 7.How do you avoid over-customisation?
  8. 8.Tell me about a difficult ServiceNow project.

Tip: for every answer, ask for a concrete example (situation, action, result). An answer without an example is worth half.

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